Operations FAQ

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How do I request, and how much is an incident report?

You can request an incident report by visiting our incident report request page or by visiting our headquarters. Incident reports cost $5 each.

How long does an incident report usually take?

Incident reports requests are processed within 7 - 10 business days.

Where are your headquarters located?

Metro Fire's headquarters is located at 10545 Armstrong Ave. Suite 200 Mather, CA 95655

How many fire stations does Metro Fire have and where are they located?

Metro Fire has 41 Fire Stations located throughout Sacramento County. You can view our station locations and learn more about each station by visiting our Metro Fire Stations page.

How do I thank the crew that helped me?

You can call our main office at 916-859-4300 or send a thank you note to our headquarters at 10545 Armstrong Ave. Suite 200 Mather, CA 95655 and we will be more than happy to pass your gratitude to the responding crew.

Is Metro Fire my fire agency?

Metro Fire serves the cities of Citrus Heights and Rancho Cordova as well as the communities of Antelope, Arden/Arcade, Carmichael, Elverta, Fair Oaks, Florin, Foothill Farms, Gold River, Mather, McClellan, North Highlands, Orangevale, Rancho Murieta, Rio Linda, and unincorporated areas of Sacramento County.

If you are unsure about which agency covers your area or responded to your call, you may contact us at (916) 859-4300. We are happy to assist you in getting the information you need.